IT Field Support Technician

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

 

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.


Location: La Vergne, TN, USA  

GENERAL PURPOSE

IT Field support technician is a technical position with responsibilities of attending incidents and request to end users for all IT equipment on his/her plants or DCs under his/her responsibility. This position oversees the technology support services for both internal and external users for the different regions/zones scope.

 

THIS IS FOR ON-SITE SUPPORT. THIS ROLE IS NOT REMOTE, CANDIDATE MUST REPORT TO OUR TENNESEE LOCATION.

 

ESSENTIAL DUTIES/RESPONSIBILITIES

· Attend incidents opened and assigned by service desk or direct users and close them for his performance

· Oversee Operational Service Support associates to ensure that end user problems are resolved in a timely and effective manner; enabling users to access needed information and utilize technology resources effectively.

· Communicate effectively with Field support supervisor and level 2 and 3 engineers about customers and stakeholders needs.

· Basic training to end users on equipment support and software tools.

· Support minor tech installations (network cabling, jacks, electric extensions, etc)

· Review and control the inventory of hardware and software of his/her locations, in order to provide information to IT HQ of the equipment used and installed on the plants

· Update the fixed asset database with the information of every IT asset located on the plant.

· Provide preventive maintenance to IT Equipment under his responsibility

 

NATURE OF WORK CONTACTS

• This position is part of the IT Technical Management staff group.

• Interaction with IT engineers’ level II and III for support

 

SKILLS REQUIRED

A Technical’s degree in computer Science, electric engineer or related field, minimal experience required (6 months) or just demonstrate skills on software and hardware installation.

• Demonstrated knowledge of Windows OS (any version) for End Point (PC/Laptop)

• Demonstrated knowledge on hardware support (Laptop and Desktop), desirable knowledge on Label printers and scanners.

• Basic experience on Microsoft Office applications (Outlook, Word, Excel, PowerPoint and communication tools – Skype, Teams, Zoom).

• Strong knowledge of Internet Explorer.

• Desirable knowledge on Service Now or any other ITSM tool for incident tracking

• Must be proactive and have the ability to work both independently and collaboratively with colleagues, end users.

• Excellent customer-service skills required.

• Must have the ability to work on multiple projects with multiple deliverables.

• No other language required

 

PHYSICAL/SENSORY DEMANDS

• Ability to travel (up to 50%) to other locations inside the US or Canada

• Occasional weekend or evening work may be required.

 

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.