Manager, Bus Process Improvement

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.

Location: El Paso, TX, USA  

POSITION SUMMARY

Establish the Customer Service/Materials Department activities and procedures that will drive the company / department toward meeting and/or exceeding corporate and functional objectives.  Define the Customer Service/Materials Department budget and metrics and track and report department performance.  Provide direction, coaching, performance reviews, hiring, and staff development for the Customer Service/Materials Department.

DUTIES AND RESPONSIBILITIES

• Develop plans, allocate resources, and direct activities in support of Customer Service/Materials responsibilities.

• Establish, manage, and optimize processes to evaluate customer demand, order finished product from manufacturing affiliates, and lead follow up actions to ensure sufficient and timely availability of inventory for production, and service parts.

• Ensure timely response to customer communications.
• Ensure customer notification of any situation which may affect their production schedule.
• Ensure response to affiliate communications (email and fax).
• Must be able to support customer/vendor communications by email/phone during the customer/vendor’s local time if necessary.
• Participate as needed in efforts and such as:

• Capacity planning
• Manufacturing product transfers
• Direct shipments
• Balance out planning and coordination
• Cross functional cost reduction and process improvement initiatives

• Provide direction and support for Supervisor and Material Planning activities
• Ensure all extra ordinary expenses are managed and reported accurately to the responsible party within, the business unit and/or functional groups as required. Ensure necessary documentation is provided for the preparation of obsolescence claims by responsible party and for scrapping of obsolete finished goods.
• Ensure participation as needed in cross-functional business unit meetings and projects.
• Support, define, or allocate resources toward special projects or assignments as needed.
• Demonstrate accountability for all work activities and initiate opportunities to take actions to improve a situation.
• Participate and leads department in TS and ISO certification and maintenance.

Process Improvement

• Support metrics for internal deliverables and provide reporting on metrics as specified by Business Unit.
• Initiate, support, and drive continuous improvement of key processes:

• Support root cause analysis
• Support and drive corrective actions development
• Support preventive process development
• Ensure verification that corrective actions are effective

General and Administrative

• Facilitate the hiring and training of the members of the Customer Service/Materials Department
• Provide feedback and coaching to Supervisors
• Balance resources with changing needs across programs
• Develop and manage the department budget for expenses and headcount
• Define objectives, conduct performance reviews (with Program Managers where applicable), and establish plans for employee career development
• Provide regular communication to the Supervisors and their teams on administrative issues and policies, and applicable MS processes

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.