Analyst, On-Site Support
Yazaki is a global leader in the research, development, and delivery of vehicle power and data solutions.
Yazaki works with virtually every major auto manufacturer globally, and we've strived to maintain strategic and stable growth throughout our 84-year history. Today, we're looking for energetic people with the potential to perform and the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.
Location: El Paso, TX, USA
POSITION SUMMARY
The IT analyst position performs daily activities needed to manage IT services and support infrastructure (e.g., facilities management) to ensure the overall success of operations. The analyst addresses incidents and requests from users while coordinating with the service desk to identify and mitigate issues pertaining to the IT infrastructure and systems. They focus on the day-to-day activities to maintain stability within service operations.
PRIMARY RESPONSIBILITIES & AUTHORITIES
• Resolves incidents opened and assigned by the Service Desk and/or end users until they are complete
• Oversees operational support to ensure that problems are resolved in a timely and effective manner
• Helps users access information and resources pertaining to their function and utilize building technology efficiently
• Escalates issues to supervisors and tiered support when unable to resolve user or stakeholders’ needs independently
• Provides basic training to end users on equipment support and software tools
• Supports minor technical installations (racking equipment, network cabling, etc.)
• Reviews and manages the inventory of hardware and software at responsible sites to provide information for use and budgeting
• Performs preventive maintenance on IT equipment at responsible sites
• Maintains 5S in all responsible areas (Host Room, Storage Room, etc.)
REQUIREMENTS
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Degree Requirements: |
Associate degree in a technical or business field required; Bachelor’s preferred |
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Certification Requirements: |
Relevant IT certifications are a plus |
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Previous Experience:
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6+ months in IT support; Windows & Microsoft 365 experience required |
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Preferred: Active Directory, SCCM, ServiceNow, and hardware support |
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Travel Requirements: |
Up to 50% travel (U.S. and Canada); occasional evenings/weekends |
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Language: |
Strong verbal and written communication skills in English required |
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Application/Software: |
Microsoft 365, Active Directory, SCCM/MECM, ServiceNow, and other IT support tools as needed |
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On Call Requirements: |
Occasional on-call support may be required |
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Physical Requirements: |
Primarily sedentary; may require occasional standing, walking, or light lifting during equipment setup or support |
Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The Employer retains the right to change or assign other duties to this position.
Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.
Nearest Major Market: El Paso