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Customer Service Specialist

Join Yazaki. Connect to the future. 

 

Country: Portugal (PT) 
City: Ovar
Worksite / Location: Ovar Plant 

 

Job Function: ECS_General Management 
Job Discipline:  
Job Family: YELBL Logistics

 

Founded in 1929, Yazaki is a Japanese full systems supplier of wire harness, electrical, data products and solutions enabling vehicle electrification, connectivity, and autonomy integration. More than 235,000 committed and highly motivated employees in 45 countries make us one of the most successful international automotive suppliers. Join a family-owned company committed to being environmentally friendly in every aspect of its business, contributing to society, and inspiring trust. To strengthen our team, we are looking for a Customer Service Specialist in our plant in [[location]].

Responsabilities

Customer order processing: 

  • Processing standard orders ( SPOT-orders/ Manual schedules / Schedules) received via EDI/ PDF/ Excel or accessed through customer platforms
  • Processing Emergency orders
  • Error management  
  • Cross functional coordination (with procurement team, Demand & Capacity, Sales, Warehouse,..)

Order handling / Planning:

  • Reschedule orders accroding to fluctuation analysis ( Longterm + Shorterm) 
  • Assessing feasibility and executing customer requests such as order changes, cancellations, postponements, and transportation mode adjustments
  • Cross functional coordination with procurement team, Demand & Capacity, Sales, Warehouse,...
  • Backlog management ( Report download, customer checks, Crossfunctional communication with Traffic/ Procurement/ Warehouse/ ...) 
  • Coverage reporting (In transit / Stock / Open orders/...) 
  • Outbound check 
  • Customer communication

Inventory management:

  • Obsolete and overstock analysis
  • Not picked up analysis 

Crisis management:

  • Escalation procedure
  • Direct shipment handling ( VAT checks/ Coordination/ Process/ Invoicing/ Transportation/ ...) 
  • Cross functional coordination with procurement team, Demand & Capacity, Sales, Warehouse,…
  • Under Allocation parts follow up 

Supporting processes:

  • CIA process ( Follow up on invoice payment/ DN releases / Shipment announcements/...) 
  • Master data
  • Invoicing: Additional cost invoicing/ credit notes/ Tooling invoices/…

Customer specific processes 

  • Recharges process to specific customers 
  • Exceptional transportation booking
  • Ordering packaging material
  •  Customer platform 

Requirements

  • Academic Background : University degree in Logistics or Supply Chain
  • Analytical skills - Able to handle specific and complexe analysis with high level of accuracy
  • English - Fluent level (writing & speaking)
  • Excel - High level of proficiency
  • Knowledge of SAP
  • Communicates effectively
  • Action oriented
  • Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
  • Adapting approach and demeanor in real time to match the shifting demands of different situations.

 

 

At Yazaki, we are committed to providing equal employment opportunities for everyone which extends to all aspects of the employment relationship. 

 

We are looking forward to receiving your application and to get to know you. Please apply by clicking the 'Apply Now' button. We wish you all the success in your application! 

 

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