Sr. Warranty Specialist

Yazaki is a global leader in the research, development and delivery of vehicle power and data solutions.

 

Yazaki works with virtually every major auto manufacturer in the world, and we've strived to maintain strategic and stable growth throughout our 83-year history. Today, we're on the lookout for energetic people with the potential to perform, as well as the ability to strengthen - and thrive in - the positive work environment we pride ourselves on.


Location: Canton, MI, USA  

 

 

POSITION SUMMARY

 

Monitor the warranty performance for each YNCA supplied carline in the field through customer databases such as AWS-Ford, WIS-Chrysler, Gart-GM.  Analyze data internally using our internal database or via externally database.  Through in-depth data analysis, identify top issues, summarize findings into reporting matrices, and distribute to applicable internal and external program teams. 

 

DUTIES & RESPONSIBILITIES

 

  • Create standardized monthly reports for each program team and specialized reports for uniquely driven initiatives.
  • Provide historical warranty data for new vehicle programs and obtain in-plant repair data. 
  • Provide field support for dealership visitations, and analyze field returns and teardowns while documenting and reporting out on the results.
  • Generate GQRS (W) concerns for warranty returns and propose corrective actions for warranty issues to program team via BEAMS.
  • Provide durability analysis reports on high mileage fleet to program team.
  • Contact repair dealers to identify root cause of significant issues. 
  • Coordinate the correction of system issues and improvement efforts with the database supplier (Ubiquiti) to ensure proper functionality. 
  • Support management with data, charts, graphs, etc. for business unit reviews. 
  • Ensure data is collected, analyzed and corrective actions implemented for metrics according to the Metric Tracking System.
  • Assist as required with group initiatives, objectives, communications, metrics, and customer deliverables.
  • Provide current and historical warranty performance analysis to design engineering for DFMEA/DVP&R incorporation and resolution.
  • Identify safety related warranty issues (report to program team).
  • Lead warranty review meetings with the internal program teams and customers.
  • Identify and define financial impact related to customer warranty recovery program.
  • Verify accuracy, clarify performance/financial impact, and monitor potential monetary impact associated with Warranty Sharing agreements.
  • Maintain Warranty related process flows and procedures.
  • Lead disposition of material retrieved from customer warranty return centers and respond accordingly. (Returned Product analysis procedure)
  • Conduct wiring system function and vehicle interface analysis to support customer claim investigation and resolution.

 

MINIMUM REQUIREMENTS

 

Degree Requirements:

Bachelor’s Degree in quality engineering or related field preferred

Certification Requirements:

N/A

Previous Experience:

10 years of project and systems experience in automotive EDS

Experience in warranty preferred

Travel Requirements:

As required

On Call Requirements:

As required

Physical Requirements:

Office position – primarily sedentary.  Reasonable accommodations may be made to enable an individual with disability to perform the essential functions.

 

 

Yazaki North America is committed to providing equal employment opportunities for all persons regardless of race, color, religion, sex, age, marital status, national origin, disability, handicap, veteran status, or other legally protected status or characteristic. Equal opportunity extends to all aspects of the employment relationship. Yazaki North America complies with federal and state equal employment opportunity laws and strives to keep the workplace free from all forms of harassment.